Delete Your Account

What deletion does

Deleting your account permanently deactivates it and erases your personal data. It cannot be undone. When you confirm:

• Your access is revoked, you are signed out and push notification registrations are removed.
• Personal fields on your account (name, email, phone, address and similar profile details) are erased.
• Personal documents, resumes and homeowner request photos are deleted. Partner photos on completed jobs remain part of the homeowner's job record. Failed file removals are retried automatically.
• Website marketing signup records, contact submissions and support requests linked to your account or email are deleted.
• Homeowner Stripe subscriptions are cancelled.

What we retain

We retain financial and job history for business and legal purposes, with personal profile details removed:

• Financial, payment, payout and commission records.
• Job records, stripped of personal identifiers.
• Existing Stripe customer, payment, invoice and Connect account records are not deleted.

When deletion is blocked

• Homeowners cannot delete while a job is still open.
• Certified Partners cannot delete while an accepted job is not completed.
• Sales representatives cannot delete while earned commissions are unpaid. Contact support to settle them first.

Sales representatives: once erased, all future residual commissions stop permanently and cannot be restored.

Without access to your account, email contact@tarpguard.us to request erasure. See our Privacy Policy for more.