Frequently Asked Questions

Tarp Guard is a membership-based emergency dispatch service that connects homeowners with licensed, insured Certified Partners when a storm damages their roof. With a Tarp Guard membership, you have access to priority emergency dispatch for professional tarp installation—helping protect your home from further damage while permanent repairs are arranged.

1. Purchase a Tarp Guard membership.
2. Your membership becomes active after the 30-day waiting period.
3. If your roof is damaged and needs emergency protection, submit a service request through the Tarp Guard app or website.
4. Upload photos of the damage, if it is safe to do so.
5. Tarp Guard dispatches a nearby Certified Partner to your location.
6. The Certified Partner arrives and installs an emergency tarp to protect your home.

No. Tarp Guard is a technology platform and membership service. We connect homeowners with independently owned, licensed, and insured Certified Partners who perform the emergency tarping work. We do not employ any professionals or perform any physical work.

Tarp Guard's service area is continually expanding. Enter your address during registration to check availability in your area.

Emergency roofing services are often overwhelmed in the days following a severe storm, when demand is highest and availability is limited. Joining Tarp Guard before a storm event helps ensure you have access to our network of Certified Partners when you need it most. Because membership becomes active 30 days after enrollment, joining in advance—rather than waiting until severe weather is forecast or has already occurred—helps protect the integrity of the program and ensures Tarp Guard can maintain a reliable emergency response network for all members.

Your membership becomes active 30 days after enrollment and successful payment, unless otherwise stated in your Membership Agreement.

This waiting period allows us to keep our response network sustainable and reserved for members who plan ahead. Enrolling in advance means you are apart of a prepared group that receives priority when it matters most.

Yes. Memberships renew annually unless canceled in accordance with the terms outlined in your Membership Agreement.

Yes. You may cancel your membership in accordance with the cancellation policy described in your Membership Agreement.

• Document the damage with photos or video, if it is safe to do so.
• Take reasonable steps to prevent further damage inside your home, if it is safe to do so.
• Submit a service request through the Tarp Guard app or website.
• Follow any emergency instructions provided by Tarp Guard through the app.
• Never climb onto a damaged roof yourself.

Response times vary depending on weather conditions, road closures, contractor availability, and overall request volume. You will receive updates through the app as your request is processed and a Certified Partner is dispatched.

Service requests can be submitted at any time, but contractors may not respond until weather and road conditions allow for safe travel and safe roof access.

As a Tarp Guard member, you're always prioritized and get first access to Certified Partners, regardless of your membership level. Dispatches are then coordinated based on contractor availability and the severity of reported damage to ensure timely response.

Yes. Real-time status updates are available through the Tarp Guard app so you can follow your Certified Partner's progress.

No. Tarp Guard only arranges emergency roof tarping to protect your home from further damage. Permanent repairs are a separate service performed by independent contractors. Tarp Guard does not manage or guarantee permanent repair work.

No. There is no obligation to hire the Tarp Guard Certified Partner for any additional work. You are free to choose any qualified contractor for your permanent repairs.

Yes, if requested. After the emergency tarp has been installed, the contractor may be able to provide a repair assessment or estimate for additional work at your request.

Yes, depending on your membership plan. Additional properties may be added to your account. See your Membership Agreement for details.

Not always. Access requirements depend on your property. You will receive updates through the app, and the Certified Partner will communicate directly with you regarding access needs.

No. Always inspect your roof from the ground. Leave roof access to trained Certified Partners. Damaged roofs can be unstable, and climbing on them poses a serious safety risk.

Stay clear of the affected area. If there is immediate danger—such as structural collapse or an electrical hazard—contact emergency services first. Once the situation is safe, submit a Tarp Guard service request through the app or website.

Your membership includes access to the Tarp Guard emergency response network and the specific benefits outlined in your Membership Agreement. Anything not expressly included in your membership benefits is the homeowner's responsibility.

Possibly. Services, materials, repairs, or work not included in your membership benefits may result in additional costs. The contractor will discuss any additional work and associated costs with you before performing anything beyond what is covered by your membership.

Uploaded photos and content are handled in accordance with Tarp Guard's Privacy Policy. By using the service, you grant Tarp Guard permission to use submitted content to provide and improve our services, and where permitted by applicable agreements, for marketing and promotional purposes.